Communication
المقررات الدراسية موسومة بـ "Communication"
Good Communication
Good communication is important for all relationships. We will outlines best ways to improve your communication skills. It involves the distribution of messages clearly and concisely, in a way that connects with the audience. Good communication is about understanding instructions, acquiring new skills, making requests, asking questions and relaying information with ease.
Introduction
You will find a large part of entrepreneurial success relies on the ability to communicate at different levels. You might have excellent business experience and a wonderful idea but if you don’t communicate effectively then you could be harming your business.
The entrepreneur needs to understand how to communicate and use the most effective communication methods for their audience.
You will learn
• Personal communication
• Importance of good communication
• Types of communication
• Effective communication
Fundamentals of Electronic Communication
in this course, learn about the the fundamentals of electronic communication.
Introduction
Sine waves are used in math and physics to represent waves. See below for some key definitions that will be used throughout the session:Frequency (f)
· This is the number of cycles per second measured in hertz (Hz)
· 1 Hz = 1 cycle per second
Amplitude (A)
· The height of a cycle
Phase (Φ)
· The relative value of a variable at a point in a cycle
Wavelength (λ)
· The physical distance over which a cycle repeats
Relationships
The wave speed (c) of electromagnetic (EM) radiation is 300,000 km/s (the ‘speed of light’).So, as the wave speed (c) is constant:
· Lower frequencies always have longer wavelengths
· Higher frequencies always have shorter wavelengths
Wave speed (c), frequency (f) and wavelength (λ) are related and can be represented by a formula triangle.
\( f= \frac{c}{ \lambda } \)
Where: c = wave speed, f = frequency and λ = wavelength
\( c \equiv f \times \lambda \)
Where: c = wave speed, f = frequency and λ = wavelength
\( \lambda \equiv \frac{c}{f} \)
Where: c = wave speed, f = frequency and λ = wavelength
You will learn
- Introduce the basic concept of wave theory
- Explore the electromagnetic spectrum
Human Rights and Public Services
Learn about the Human Rights Act 1998 and other legislation to protect your rights as a citizen. This course is ideal for intermediate learners.
Introduction
As normal citizens in the UK we are expected to follow the laws of the country and be good citizens. Members of the public services also have to obey the laws that everyone else does, but they have additional laws to follow because they have additional powers that normal citizens do not have.Every statutory public service in the UK has its own legislation, to describe not only how the service should function but also its limitations and restrictions. Members of the public services should be role models and examples to others. They need to have authority and that can only be achieved if they are good citizens and obey the law themselves.
Human rights are things to which individuals in society are entitled. These rights are laid down in law, so if these rights are violated, then a UK citizen can go to court to seek justice. The principal law in the UK is the Human Rights Act 1998.
Human rights can be split into two sections:
1. Protection
2. Rights or entitlements
You will learn
- Human Rights Act 1998
- Other legislation (law) that protect your rights as a UK citizen
The Impact of Change in Society
Learn more about the different changes in society and how these have impacted public services. This course is ideal for intermediate learners.
Introduction
Over time society has changed dramatically. Think back 50, 60, 70 or 100 years – how do you think society would have looked?Here are some points of changes :
Medicine has developed over time. Illnesses that had no cure are now curable and medical facilities have improved.
Technology now enables you to contact people all around the world.
Society has become more diverse due to migration and better transport.
Demographics relate to the structure of populations. This means that when you think about the demographic of somewhere, you are looking at how their society is made up in terms of the people who live in it. There have been many changes in society and there are positive and negative aspects of demographic change.
Here are some examples of demographic changes:
• Growth of an ageing population
• Patterns of health and illness
• Immigration
• Social inequality
You will learn
- Different changes that have happened in society
- How these changes in society have impacted on the Public Services
- Changes in demographics
- Ageing population
- Immigration changes
Rights within the Criminal Justice System
Learn more about rights within the criminal justice system. This course is ideal for intermediate learners.
Introduction
As we look at how Public Services support the rights and responsibilities of citizens, it is important to understand a citizen’s rights in relation to the Public Services.We will now look at the rights of citizens within the criminal justice system.
Every citizen has basic rights, for example if you are arrested you are entitled to legal representation.
Here is some of the information relating to your rights when you’re arrested:· Getting free legal advice
· Telling someone where you are
· Having medical help if you’re feeling ill
· Being given a notice that tells you about your rights
· Access to an interpreter, if needed
· For your possessions to be kept locked away safely
You will learn
- Legal representation
- Legal aid
- A fair trial
Individual Rights Dignity & NHS
Learn more about dignity and rights when using public services. This course is ideal for intermediate learners.
Introduction
In life we need to use the Public Services many times for different reasons. It is important that when we need these services that they are high quality services.For example, if you were to call the Paramedics in an emergency and they did not turn up until the next day this could be very dangerous and would be an example of poor quality service.
Another example could be if you called the fire service and they did not turn up with the correct equipment with them, then lives could be in danger.
You will learn
- Public services users rights
- Your right to consent to treatment when using the NHS
- Why it is important to have your dignity maintained when using public services
Growth of Information and Communications Technology
Learn more about growing information communication technology and the impact it has in society. This course is ideal for intermediate learners.
Introduction
Having the Internet has changed the way we do things. The Internet can now be accessed almost anywhere on PCs, laptops, phones and tablets.
The growth of the Internet and social media now means we can access information straight away, almost anywhere in the world.
This means we no longer have to wait to watch the news. It also means that we are constantly kept up to date
You will learn
- The internet
- Accessing information
- Social media
- How do public services use social media?
- What are the benefits?