Customer Needs and Solutions

In this course  you will learn how to identify the needs of your customers, as well as how to meet these needs. As well as this you will also be able to target your customers in regard to your business and services.

Introduction

At the heart of every product or service there is a customer need. Most products are born of someone needing a solution to an issue. It is essential for organisations, whatever their size, to identify what it is that their customer needs and try to deliver a product or service to meet that need.

Business ideas can be thought of instantly or developed over a long period of time. No matter how long a business idea takes to develop, it is essential that it delivers what the customer needs.