Stakeholders
المقررات الدراسية موسومة بـ "Stakeholders"
Stakeholders
In this course we will be Learning about different stakeholders and how they relate to businesses. As well as this you will look into the difference between internal and external stakeholders as well as any form of conflict that might occur because of this stakeholders.
Introduction
Every entrepreneur must understand that there will be individuals and organisations that have an interest in their business. These ‘stakeholders’ are interested in how the business is performing and what affect it has on them.
Stakeholders can be defined as people, organisations, interest groups or other bodies who have an interest in what the organisation does and how it performs. Organisations need to be aware of who their main stakeholders are, what their interests are in the business and the level of influence they have.
The most powerful stakeholders are likely to be the people who have financed the business. Stakeholders come in many forms, we will be concentrating on competitors, suppliers and customers.
Equality and Diversity
Learn about equality and diversity in health and care. This course is ideal for intermediate learners.
Introduction
The health and social care sector recognises the need to treat everyone equally, and therefore equality, diversity and rights affect all those working in the sector as well as those who use health and social care services.It is important that these terms, equality, diversity and rights, are at the very core of everything that is done.
Equality, diversity and rights ensure that everyone is treated the same, regardless of the following:· Gender
· Sexuality
· Ethnicity
· Language
· Race
· Age
· Sexual orientation
· Background
· Beliefs
· Disability
· Education
· Skin colour
Equality, diversity and rights will have different effects on your career and an impact on the people you care for as they mean different things. For example:
Equality
Equality looks at how everyone should be treated in the same way. This means that every individual should have the same rights, status or opportunities.
Laws
Laws have been put in place to ensure that this happens and organisations have to write and adhere to equality policies (guidelines that tell an organisation what to do in a particular situation) which outlines what they must do and how they should do this, so that everyone is treated equally.
You will learn
- Introduction to Equality, Diversity and Rights in Health & Social Care
- Groups, Stereotyping and Labelling
- Promoting Equality & Diversity rights in a Health & Social care setting
- Protected Characteristics
- Equality - Rights in the Social Care setting
Codes of Practice, Values and Standards in Public Services
Learn about stakeholders and codes of practice for public services. This course is ideal for intermediate learners.
Introduction
• They provide an explanation of the Equality Act and how it should be applied to everyday situations for employees, employers, and organisations
• They provide advice for those who need a technical and precise understanding of the law and its impact (particularly lawyers as the Codes are complicated)
• They assist those who need to understand and enforce the law (courts and tribunals)
• They assist those who need to apply the law while advising a client (lawyers and employers)
• They apply throughout England, Scotland and Wales.
A stakeholder is someone with an interest in a business, or in this case the Equality Act, and are usually people who are affected by the legislation.
The stakeholders that were involved in the Equality Act Codes of Practice post consultation report for the period of 2010 were:
• Stakeholders for each of the potential characteristics
• Stakeholders from each key sector (such as education, health)
• Legal experts (such as employment law, government, trade unions)
To discuss the initial drafts of an Equality Act, different groups of people are invited to meetings or consultations. This is where issues may be raised by the stakeholders.
Some of the issues from the 2010 period included:
• Use of language in the Employment Code, for example the term ‘employee’ as opposed to ‘worker’
• Audience and accessibility of the Codes
• For the examples used in the Codes, striking the right balance between reflecting discrimination in a realistic way and avoiding offensive stereotypes
The language and structure of the document may be altered or changed. However, complex issues may need more time to be answered in future publications.
You will learn
- What the codes of practice are
- Stakeholders and what they do
- Seven principles of public life
- The importance of the principles
The Cost of Public Services
Learn how much public services cost and how charities contribute to them. This course is ideal for intermediate learners.
Introduction
The top three spending categories include:· Social protection
· Health
· Education
The following categories explain where the Government spends money:
Social protection costs £222 billion (the figure is for training purposes only)
The most money is currently spent on social protection (or welfare) which helps those who are disadvantaged, including:
o Pensions
o Disability benefits, such as cars, parking and prescriptions
o Housing, such as accommodation and upkeep
o Unemployment benefits
o Family benefits, for instance tax credits
Social security spending in UK
Over 55% of social security expenditure goes to pensioners.The government is forecast to spend £121 billion on pensioners and £94 billion on working age people and children this year. In 2017 to 2018 £121 billion was spent on pensioners and £96 billion was spent on working age people and children.
You will learn
- How much public services cost the government
- The top three spending categories
- How charities contribute to public services
The Responsibility of Public Service Employees
Learn more about the different types of responsibilities Public Service employees have and the importance of these. This course is ideal for intermediate learners.
Introduction
· Obeying the law
· Maintaining professional standards
· Following codes of practice
· Promoting diversity
· Following anti-discrimination policies
· Following procedures for complaints
As a member of the Public Services, it is important that you not only uphold the law but you also obey it.
Just because you work in Public Services does not mean you can do whatever you want. However, there might be times where Public Services employees may have to break the law.
You will learn
- Identify different Public Service responsibilities
- The importance of the responsibilities public service employees have
Individual Rights-Public Service
Learn more about the right of public service users and why they are important. This course is ideal for intermediate learners.
Introduction
In life we need to use the Public Services many times for different reasons. It is important that when we need these services that they are of a high quality.For example, if you were to call the police in an emergency and they did not turn up until the next day, this could be dangerous and would be an example of poor quality service.
Sometimes, the quality of a services isn’t as good as it should be. There have been several real-life incidents where a victim of a crime has called the police, and there has been a serious delay in officers attending the crime scene. This is typically seen as unfair treatment and it usually results in compensation.
You will learn
- Public services users rights
- The rights of Public Service users and why they are important
- The importance of high quality public services and examples of this
- Why it is important to be treated without discrimination when using public services